ONLINE REPEAT ORDERING
You have 2 options to order your prescriptions:
- 1. Register for patient access at www.patientaccess.com and order online
through your GP practice. Ensure you inform them to send the prescription to LangleyPharmacy
- 2. Email Langley Pharmacy direct on repeats@langleypharmacy.co.uk. We will then process your request with your GP practice
Medical and Health Advice
Pharmacists can offer advice on common minor ailments such as coughs, colds, aches
and pains, as well as health promotion and lifestyle advice.
NHS Prescription services
We dispense NHS prescriptions. Simply hand in your prescription at the pharmacy
counter and we will dispense your prescription.
Medication Use Reviews (MUR)
A medicines use review is an appointment with one of our pharmacists to discuss
how you are getting on with your medicines. It is an NHS service and is completely
free.
New medicines service (NMS)
If you are prescribed a medicine to treat a long-term condition for the first time,
you may be able to get extra help and advice about your medicine from your local
pharmacist through a new free scheme called the New medicine service.
We dispense NHS prescriptions. Simply hand in your prescription at the pharmacy
counter and we will dispense your prescription. Our pharmacist is a health professional
and is always on hand to discuss any questions you may have. We also have a pharmacy
consultation room available to discuss things in a more discreet confidential manner
when required. Please see below for details about NHS Prescriptions
Prescription costs
Prescription prepayment certificates (PPC) are available in England and they can
save you money. Prescription costs as of April 1 2012
- The current prescription charge is £7.85
- Since 1 April 2010 a three monthly PPC is £29.10. This saves you money if you need
four or more items in three months.
- A 12 month certificate is £104.00 and saves money if 15 or more items are needed
in 12 months.
PPCs are available by 10 monthly direct debit instalment payments. The prescription
prepayment certificates allow anyone to obtain all the prescriptions they need for
£2 per week.
Find out more in the section 'What is the prescription prepayment certificate?'
below.
Who is entitled to Free NHS Prescriptions?
You can get free NHS prescriptions if, at the time the prescription is dispensed,
you:
- are under 16
- are 16-18 and in full-time education
- are pregnant or have had a baby in the previous 12 months and have a valid maternity
exemption certificate (MatEx)
- are 60 or over
- have a specified medical condition and have a valid medical exemption certificate
(MedEx)
- have a continuing physical disability that prevents you from going out without help
from another person and have a valid MedEx
- hold a valid war pension exemption certificate and the prescription is for your
accepted disability
You are also entitled to free prescriptions if you or your partner (including civil
partners) are named on, or are entitled to, an NHS tax credit exemption certificate
or a valid HC2 certificate (full help with health costs), or you receive either:
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance, or
- Pension Credit Guarantee Credit
What is a pre-payment certificate (PPC)
If you are not entitled to free prescriptions and you think you will have to pay
for four or more prescriptions in three months, or 15 or more items in 12 months,
you may find it cheaper to buy a prescription prepayment certificate (PPC).
You can only use the PPC for your own NHS prescriptions. The PPC will start from
the date of your application or phone call unless you request a different start
date. You can request a start date of up to one month earlier or one month later
than the date of your application or phone call.
Details of the current prescription charges and prepayment certificate costs are
available in leaflet
HC12: charges and optical voucher values (PDF, 95 kb).
You can choose to pay for a 12 month PPC in a lump sum or by 10 monthly direct debit
instalments. If you pay by direct debit you are entering into a commitment to pay
all the instalments.
You can order
a PPC online, by phoning 0845 850 0030 or by filling in an FP95 form. An
FP95 form is available from some pharmacies and GP surgeries.
Remember to apply for a new PPC in good time. If you don't you will have to pay
prescription charges when your old PPC runs out.
If you have to pay a prescription charge while you are waiting for your PPC, you
can't get a refund unless you have an NHS receipt. The NHS receipt form is an FP57.
The pharmacist or dispensing doctor can only issue an FP57 at the time you pay a
prescription charge. They can't give you one later. You can claim for the refund
of prescription charges up to three months after paying. The FP57 form tells you
what to do.
We work closely with the doctors at Langley Health Centre to deliver convenient,
fast, reliable access to repeat medicines.
Simply follow the 4 steps outlined below. For more information please click on the
the pharmacy booklet.
Follow these 4 easy steps:
- 1. Complete the registration form overleaf.
- 2. Take the completed form into Langley Pharmacy.
- 3. Order your repeat prescription.
- 4. Collect your medication from our Langley Pharmacy.
A medicines use review is an appointment with one of our pharmacists to discuss
how you are getting on with your medicines. It is an NHS service and is completely
free. The meeting is to:
- Improve the effectiveness of your medicines.
- Help you understand more about the medicines you are taking and why you are taking
them.
- To discuss any problems you are having with your medicines or any side effects.
Our pharmacist will have questions to ask you, and may suggest changes to your medicines
and communicate these with your registered doctor. You may have concerns or questions
that you want to ask.
Our pharmacist will have questions to ask you, and may suggest changes to your medicines
and communicate these with your registered doctor. You may have concerns or questions
that you want to ask.
Is a medicines use review appropriate for you?
You can ask for a medicines use review if:
- You are regularly taking more than one prescription medicine.
- You are taking medicines for a long term illness (like asthma, arthritis, diabetes
or epilespsy).
Our pharmacist will be happy to arrange a review meeting, and may even suggest it.
Your doctor or nurse might also suggest that a review would be helpful.
How you may be offered a medicine use review?
Our pharmacist may invite you for a review either in person or through a message
on your repeat prescription.
What you can expect in the review meeting?
The review will be held in our pharmacy consultation room, in confidence allowing
you and the pharmacist time to address your specific needs. Our pharmacist will
listen to your questions and answer the queries you have, in addition to giving
your more information about the medicines you take so you leave with more confidence
in managing your condition.
Some possible questions you may want to ask?
These are just suggestions. You can ask us any questions you feel appropriate.
- What does this medicine do?
- When and how should I take it?
- What does the medicine do?
- How long should I take it for?
- Are there any other treatment options?
- What should I do if I don't feel well while taking it?
- What are the possible risks and side effects?
- What should I do if I get one of these effects?
- Where can I go for more information?
Please contact us if you require any more information on the Medicine Use Review
service, or see our health advice page for further information.
If you are prescribed a medicine to treat a long-term condition (see below) for
the first time, you may be able to get extra help and advice about your medicine
from your local pharmacist through a new free scheme called the New medicine service.
The service is only available to people using certain medicines.
How will I know if I’m eligible?
The service is only available for people living in England and only for those who
have been prescribed a new medicine for the conditions listed:
- Type 2 Diabetes
- High Blood Pressure
- Asthma
- Chronic Obstructive Pulmonay Disease
- Have been given a new blood-thinning medicine
How do I join the service?
When you take your new prescription to your local pharmacy, ask the pharmacist if
you can take part in the service. In addition the doctors and nurses at Langley
Health Centre will inform you about this service and when it is appropriate.
How does it work?
- Step1 – Initial appointment You can talk to the pharmacist when you first start
your medicine and ask any questions you may have about it.
- Step 2 – Follow up appointment You will have an appointment two weeks later, when
you and your pharmacist can talk about any questions you may have experienced with
the medicine.
- Step 3 – Last appointment Your last appointment will be a fortnight later when you
can see your pharmacist to discuss any further queries you have with your medicine
or any concerns. The new medicines service then ends, but your pharmacist will always
talk to you about your medicines in the future if you need any further assistance.
Privacy and confidentiality
Our pharmacist will provide the New medicine service in our onsite private consultation
room.
How long are the appointments?
The appointments will be between 10 to 15 minutes long.